Frequently Asked Questions

Yes. HawkSearch is positioned specifically for complex B2B search experiences where shoppers use part numbers, technical attributes, and high-intent filters ,and where teams need strong merchandising control to guide conversion.

HawkSearch is an AI-powered site search and product discovery platform built for brands with complex catalogs, especially B2B manufacturers and distributors, combining relevance tuning, merchandising controls, and recommendations to help buyers find the right product faster.

Basic site search returns matches. HawkSearch is designed to optimize outcomes, with tools to control results (merchandising/MCP), tune relevance, and improve discovery across the journey (search, category, landing pages, and recommendations).

Yes. HawkSearch offers an Enterprise tier intended for scale, with higher thresholds and “contact for pricing” packaging.

HawkSearch pricing is published in tiers and generally scales by API calls, record count, and attribute count, with add-ons available as needs grow (Core,Premium, Enterprise).

Yes. HawkSearch provides SDK options (including React and Vue) to speed up building core experiences like search results, facets, recommendations, and landing pages.

Most implementations follow a practical sequence: connect your catalog/content data → index → configure relevance, facets, and merchandising → launch UI components → iterate using analytics. HawkSearch supports multiple integration approaches and accelerators via its developer portal.

HawkSearch promotes connectors for common commerce and CMS ecosystems (examples called out include Optimizely, BigCommerce, Magento, Sitefinity, and others).

HawkSearch APIs typically use an API key passed in the request header (for example, X-HawkSearch-ApiKey) and are intended to be called over SSL/HTTPS.

You can trigger an index rebuild through the Dashboard API, and full rebuilds are commonly used for first-time implementations, new environments, or changes to core configuration (like fields).

Yes. HawkSearch offers SEO-focused capabilities designed to increase qualified organic traffic by generating search-friendly discovery experiences and supporting automated sitemap approaches via SEO Traffic Builder.

SEO Traffic Builder is designed to generate an automated, expansive sitemap by scanning your live engine for active landing pages and selected facet combinations, helping expose long-tail queries shoppers already use.

Yes. HawkSearch emphasizes merchandiser control (MCP) so teams can promote key products, run targeted campaigns, and shape discovery for revenue and relevance, without relying only on default ranking.

HawkSearch provides support resources and ways to get help through its support hub; you can also submit tickets via support channels when you need troubleshooting assistance.